Trade Zone CS2 respects the rights of its users and takes responsibility for keeping personal data confidential. We pledge to provide data security and safety for any information we receive and to store and use it in compliance with applicable legislation and the Trade Zone CS2 User Agreement.
To learn about the types of data we collect and how we use it, please refer to our Privacy Policy.
By creating a Trade Zone CS2 account, you provide personal information and consent to the collection and processing of your data under the terms outlined in our Terms of Service and this Privacy Policy. All provisions in this document apply only to the Trade Zone CS2 website and its associated resources.
For any questions, please contact our Customer Service via the online chat at www.tradezonecs2.com.
1. What Personal Data Do We Collect?
Trade Zone CS2 collects users’ personal data on a voluntary basis and in accordance with current data protection laws, including the General Data Protection Regulation (GDPR). Below is a list of the types of data we may request at various points—such as during registration or while using our website and services:
- Information needed to create an account:
- Email address
- Social network profiles (if using social login)
- Information needed to verify a Seller (or Coach/Service Provider) status:
- First name, last name
- Age
- Phone number
- Data collected while you use the Trade Zone CS2 website and services:
- Computer parameters and technical specifications
- IP address and approximate geographic location
- Cookies submitted by your browser
- Hardware-related event data, including any malfunctions or logs of your website activity
- Browser type, properties, and language settings; date and time of each request; and the referring URL
- Information collected by the email newsletter service (for instance, when subscribing to updates).
- Payment information that the user provides when conducting transactions on our website, in line with the guarantor and transaction safety provisions of the User Agreement. This includes payment amount, transaction date and reference, and any contact details required to identify a payment. We do not store details of your bank cardsor any other payment system data you may use.
- Identity documents may be requested if a user loses access to their Trade Zone CS2 account or in the event of a dispute among users. We may request a photocopy, scan, or photo of an official ID (e.g., passport, driver’s license) to verify account ownership or registration data.
2. When Does Trade Zone CS2 Collect and Process Personal Data?
The primary reason for requesting your personal data is that it may be required in order for us to provide services, enable full functionality of the website, process transactions, withdraw funds from your Trade Zone CS2 wallet to external payment systems or bank accounts, and to send personalized emails and other communications.
We collect personal data at several points:
- When you visit and browse the website, your IP address is recorded. This step is necessary to prevent fraud and enhance security and performance. Such data is typically erased after nine (9) months, in accordance with requirements of certain payment systems.
- When posting messages in the chat area, all message history is stored. This is necessary to improve service quality, facilitate cooperation between buyers and sellers (or coaches), and ensure compliance with our rules.
- When you create a new account, we store the personal data you provide (e.g., email address, social network profile, username).
- When you change your profile, we update this data in our database.
- When placing an order, additional personal information may be required for certain payment methods (e.g., Visa/MasterCard) such as first name, last name, address, country, city, phone number, and postal code—depending on the requirements of the payment system. These details are stored in our database, but we do not have access to your credit card or other sensitive payment data; such information is processed by the respective payment providers.
- After making a purchase, if you provide additional in-game details (e.g., server or character name) through the “Order Details” form, this data is also stored to expedite the service process.
- For Sellers (Boosters/Coaches): We may require personal information (e.g., address, full name, email, phone number, username, birth date, passport copy) to verify identity and ensure platform security. Payment details (e.g., phone number, name, surname, bank card number) may also be needed to facilitate withdrawals and meet payment system requirements.
All user data is processed and stored in compliance with the Law on Personal Data Protection. Trade Zone CS2 Ltdserves as the data controller for storing and processing personal data.
3. Where and How We Store and Process Personal Data
Trade Zone CS2 operates two data centers that each simultaneously receive stored personal information. We reserve the right to share personal data with partner companies, payment systems, and other services or websites under our control. We may also provide user data to law enforcement agencies given a valid and properly documented request. Additionally, your approximate geographic location may be shared with our advertising partners.
4. What Personal Data Can Be Published on Our Website and in User Profiles?
To facilitate user interactions, we may display the following information publicly:
- Your username (nickname)
- Your personal rating and reviews left by other users
- Number of transactions and the completion rate for those transactions
Data you voluntarily provide in your personal profile or share with a seller/coach during a transaction is not governed by this Privacy Policy once posted publicly. You bear sole responsibility for such information. Furthermore, sharing personal contact details directly with another user may result in your account being restricted under our User Agreement. However, we protect the confidentiality of all in-site communications between buyers and sellers through encrypted channels and internal moderation.
5. How Trade Zone CS2 Protects Your Personal Data
We maintain stringent personal data protection policies in compliance with the relevant legislation. All personal information gathered by our platform is stored on secure servers and processed automatically whenever possible. Access to this data is granted solely for specific operational reasons—such as providing or improving services—in accordance with the aims described in section 3, and only when no alternative means of data processing is possible.
All Trade Zone CS2 team members undergo training and adhere to information security protocols necessary to ensure the privacy of user data. We employ up-to-date measures to mitigate the risk of unauthorized access to or theft of personal data. However, should our security systems be compromised, we disclaim material liability for any potential loss incurred. Please note, all payment operations occur exclusively via secure payment provider gateways.
6. Users’ Rights Regarding Their Personal Data and the Website
Every Trade Zone CS2 user may correct or verify their personal data submitted during account creation or for verification purposes by contacting Customer Service. If your request is deemed legitimate, we will fulfill it promptly.
6.1. Right to Access Your Personal Information
You may request the complete list of personal data that Trade Zone CS2 has collected about you and how it is being used. Once your identity is verified, we will comply with this request within 30 days under data protection regulations.
6.2. Right to Rectify Your Personal Information
You may request that we update, block, or delete data if it is incomplete, outdated, incorrect, unlawfully obtained, or no longer necessary for processing.
6.3. Right to Restrict the Use of Your Personal Information
For instance, you can unsubscribe from newsletters, personal offers, or promotional activities at any time while still receiving important notifications such as account-related communications.
6.4. Right to Request Erasure of Your Personal Information
You can request complete erasure of the personal data collected about you, including email, cookies, IP address, and computer specifications. However, we may retain records of your transaction history, dispute logs, and communications with Customer Service if it pertains to other parties. Erasing all personal data effectively terminates any existing or future services, as the account can no longer function.
Under GDPR, we must confirm your identity before erasing your data. This verification is performed via a dedicated form.
6.5. Right to Data Portability (In Certain Circumstances)
You can request personal data in a portable format, subject to relevant legal requirements. Transferring your personal data to a third party without retaining it on our servers is treated as a data deletion request and ends our ability to continue providing services.
6.6. Right to Object to Processing of Your Personal Information
You may object to certain types of data processing, for example:
- Direct marketing
- Statistical analysis or research
- Public interest tasks
- Exercise of official authority
6.7. Right Not to Be Subject to Automated Decision-Making
You have the right not to be subject to a decision solely based on automated processing, including profiling, that produces legal effects or similarly significant consequences.
6.8. Right to Lodge a Complaint with a Supervisory Authority
Per Article 77 of the GDPR, you may file a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or location of the alleged infringement.
Trade Zone CS2 staff adhere to data protection laws and will not modify your personal data without your consent.
7. Disclaimer
Trade Zone CS2 users may post external links and other materials. Although we monitor and moderate user actions in line with our User Agreement, users may occasionally share links or resources that pose security risks. We do not re-moderate all user-generated content, products, or auctions, nor do we moderate real-time chats between users.
Therefore, we disclaim liability for any direct or indirect harm resulting from:
- Following an external link published by another user in a chat, product listing, comment, or elsewhere on our platform.
- Data theft or security breaches occurring on external resources.
Trade Zone CS2 is not affiliated with external websites and bears no responsibility for damages incurred by actions on those external resources.
Privacy Policy Changes
We may update or modify this Privacy Policy as our services evolve. Nonetheless, we remain committed to safeguarding user rights at Trade Zone CS2. Any updates will be posted on this page, and significant changes may be communicated via email, website notifications, or messages in the Trade Zone CS2 online chat.
Trade Zone CS2 appreciates your trust and will continue to ensure that your personal data is handled responsibly and securely. If you have further questions, please reach out via our support chat or email us at support@tradezonecs2.com.
Updated: 08.01.2025
