At TradeZoneCS2 Marketplace, we strive to provide a secure and seamless experience for users buying and selling CS:GO skins. This policy outlines the conditions and process for requesting a refund. By using our platform, you agree to these terms.
1. Refund Eligibility
1.1. When Refunds Are Granted
You may request a full or partial refund if:
Unauthorized transactions occur on your account.
Platform errors result in incorrect transactions (e.g., failed delivery, system glitches).
1.2. Non-Refundable Cases
Refunds will not be granted if:
The transaction was completed voluntarily.
You provided incorrect trade URLs or payment details.
The refund request is made after 14 days.
The request is based on market price changes.
2. How to Request a Refund
2.1. Submission & Required Information
To request a refund, email help@tradezonecs2.com with:
Your account details (username, registered email, Steam Trade URL).
Transaction details (transaction ID, screenshots).
Reason for the refund, including any supporting evidence.
2.2. Processing Time
Requests are reviewed within 5 business days.
Approved refunds are processed within 3 business days to the original payment method or your marketplace balance.
Additional verification may be required for unauthorized transactions.
3. Refund Policy Decisions
Refunds are assessed case by case.
Refunds may be denied if the request does not meet eligibility or appears fraudulent.
All refund decisions are final.
4. Contact & Updates
For any refund inquiries, contact help@tradezonecs2.com. This policy is effective from 01.02.2025 and may be updated at any time.
